After
registering, I login and get a thin box with nothing in it. What
happened? Why can I do a search?
The final step of the registration process lets you select
the counties you wish to search as well as the billing plan for
each county. If you did not save this information, then the thin
box appears since no county was select. To fix this, login and
click the
add/remove
a county
link in the upper
right hand corner of the page. Select a billing plan for each
county you wish to search then click the
Save Billing Plan
button at the bottom. This will force a re-login at which point
you will see the counties that you selected for searching.
How can I change
my password?
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Login to
SuretyCountyrecords.com.
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Select the account
update link
in the upper right.
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Enter your
new password in the box provided. Note the requirements
to the right. As you meet the various requirements, they
will turn green to notify you that you have met that
requirement.
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Retype your
new password in the box provided.
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Once all the
requirements are met, the UPDATE
PASSWORD button
will turn green. Click the button to save your new
password.
When I
perform a search, it seems I never find the document I am
looking for. What am I doing wrong?
Remember, ALL the criteria you
enter must match in order for a document to appear on the search
results list. So, if you have entered a name, a date, a document
type, and a file number; and the document type does not match,
the document will not appear. If you have a book/page or a file
number, that is normally all you need to enter to go directly to
your document. Name searches alone work well, be sure to enter
the names as shown.
Why am I not
able to view images?
SuretyCountyRecords.com images are standard Group IV TIFF images. Your
computer needs to have a viewer that is capable of viewing these
images. With Windows 2000/NT/98, Imaging for Windows is the
default TIFF image viewer and works well with SuretyCountyRecords.com
images. With Windows XP, the Windows Picture and Fax Viewer is
the default viewer and also works well. Some programs, upon
installation, replace the above programs as the default TIFF
image viewer, even though they may not be able to view that type
of image. These programs include Quicktime for Windows. Please
refer to our
Image Viewing Help Page for
more information.
When I click the ADD button
to add a subdivision/block/lot to my search, nothing happens. Which is that?
If you are using Firefox as your web browser, switch to Microsoft Internet Explorer.
Firefox does not support the script language being used to perform that feature.
Are there any
hot keys available with SuretyCountyRecords.com?
The normal Windows hot keys are applicable. Also, on the Search
Critieria screen, ALT-S with select the SEARCH button.
How often are
these database updated?
It depends on the county but we receive records for every county
at least once a week. You can click on the
NEWS link in the top menu to view
the dates of each database.
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How can I
review my outstanding charges?
After logging in, you will find a
review
invoices link
in the upper right hand corner of most SuretyCountyRecords.com pages.
Click that and then select
Detail Invoice
or Summary
Invoice
to view the charges that are outstanding.
When does my
credit card get charged for outstanding charges?
For standard rate plans where you pay for the searches you
perform, billing occurs on or near the 15th and the 30th of each month in which
the charges were incurred. For subscription plans, billing occurs
on or near the 15th of the month or on or near the day of the first
transaction for the month.
Will I receive
a record of charges incurred?
Yes. When your credit card is billed, an e-mail is delivered to
the e-mail address that you entered when you registered. This
includes detail information of your charges.
Can I change
this e-mail address or other account information?
Yes. After logging in, click the
account update
link in the upper right hand corner where you will find account
information you can update including your e-mail address, credit card number,
etc.
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